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MacBooks top consumer reports survey in reliability and customer satisfaction

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Baku, December 4, AZERTAC

A recent Consumer Reports survey shows that MacBooks continue to lead all notebooks in reliability and customer satisfaction, based on 58,000 subscribers who purchased laptops between 2010 and 2015, according to the MacRumors.

ZDNet reports that almost 20% of the respondents experienced a breakdown in the first three years of using a notebook, but MacBooks had notably lower failure rates compared to various Windows-based notebooks from Acer, Lenovo, Samsung and other OEMs. MacBook Air had just a 7% estimated failure rate, while the MacBook Pro was slightly higher at 9%.

The most reliable Windows-based notebooks in the survey were Gateway's NV (13% failure rate) and LT (14%); the Samsung ATIV Book (14%); Lenovo ThinkPads (15%); and the Dell XPS line (15%). HP's premium ENVY line was near the bottom, with a 20% failure rate, while Lenovo's Y Series had the highest failure rate at 23%.

When MacBooks do break, however, the survey found they are often more expensive to fix, which is why purchasing AppleCare is recommended. Apple provides 90 days of complimentary phone and online chat support that can be extended for a total of three years with an AppleCare Protection Plan for Macs at a cost of up to $349.

In terms of customer satisfaction, 71% of MacBook owners were "completely satisfied with system reliability," compared to "only 38% of Windows notebook owners."

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