ECONOMY


® Over 600, 000 customers use My Bakcell virtual customer care service in Azerbaijan

Baku, May 15, AZERTAC 

With more than 600, 000 active users, My Bakcell became the most chosen mobile application among apps offered by the country’s mobile operators.

My Bakcell has the highest ratings in Azerbaijan among telco applications and became the most selected telco app in the country by passing the threshold of 600, 000 downloads. Moreover, My Bakcell is one of the most popular free productivity apps in Azerbaijan, staying at the top of the overall rating. Thus, more than 83% of users gave a 5+ rating to My Bakcell application.

Launched just two years ago, this virtual customer care tool aims to bring the best customer experience to Bakcell customers, by providing an easy and convenient solution for all the needed operations with mobile number with no need for calling or visiting the customer care center. By using My Bakcell free of charge, the customers are able to get detailed information about their number, including the remaining balance, active bonuses, dates of expiration, available megabytes of internet etc., purchase internet or roaming packages, and even change the used tariff. Moreover, users of the app are able to get full access to their number’s usage history, covering the list of called numbers, time and duration of calls, as well as spent amounts. My Bakcell even has an online chat, where the customers are able to talk to Bakcell representatives and ask questions to get prompt solutions for all the issues.

“Bakcell is working hard to bring the best customer experience to our subscribers, and today, we are delighted to see My Bakcell as the most chosen mobile app with best ratings on the market. We will continue to work for our customers to have an excellent experience, supported by the best and fastest mobile network in the country, as it was many times confirmed by Ookla’s Speedtest,” says Rainer Rathgeber, Bakcell CEO.

My Bakcell app is available for download from Google Play and Appstore for devices running under Android and iOS. Once registered, the customers will be able to use My Bakcell free of charge, not only as a mobile app, but as a desktop version as well from all the available devices, such as laptops or tablets.

More detailed information, as well as the download links is available at https://www.bakcell.com/en/my-bakcell  

Bakcell offers a wide range of products and services to users of modern mobile communications. The company provides its customers with the best-in-class mobile internet.

With more than 8,000 base stations, Bakcell network covers 99% of the population and 93% of the land area of the country (excluding the occupied territories).

Today, Bakcell has the largest 4G network in the country in terms of coverage area and capacity, covering almost 93% of the country’s population and the central parts of all the regions of Azerbaijan (excluding Nakhchivan AR and occupied territories).

For more information about Bakcell products and services, please visit www.bakcell.com  or call 555. For press releases, please visit www.bakcell.com/en/news .

If you are not a Bakcell subscriber, but wish to find out about Bakcell and its products and services, please call 012 498 89 89

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