Baku, September 26, AZERTAC
Nar provides an individual approach to customers and pays special attention to the requirements of each subscriber. In addition to services and a high-speed network, the mobile operator provides users with high-quality customer service through various platforms. Within 6 months, about 4.2 million calls to the 777 call center were processed on average in 23 seconds. Due to the high quality of service provided by Nar, 87% of subscribers who contacted the information and reference service highly appreciated the level of customer service. For 6 months of 2019, over 115 thousand requests were received through the social networks of the mobile operator. The Nar social media team answered 95% of these requests within 1 minute.
“Nar ” application, which continues the customer oriented strategy and implements the customer service function allows to easily manage the account, control the number at all times, and be aware of all the services and products.
As a reliable partner of the subscribers, Nar implements its customer oriented strategy which leads to increase of the customer satisfaction. Thanks to high-quality service, offered to the subscribers, Nar became the mobile operator with best customer loyalty index, for the first time in 2 years.
More detailed information about the mobile operator’s customer services can be acquired at nar.az website.
“Azerfon” LLC (Nar brand) has started its operations on March 21, 2007, and within a short period of time became one of the leading companies of the telecommunications and mobile communication industry of Azerbaijan. The Nar brand name was selected as the symbol that resembles the cohesion of the rich cultural and historical heritage of Azerbaijan with the modern life. Being the first operator in the country to introduce the 3G technology, Nar provides the customers with a wide 4G network coverage. With a large network of over 8000 base stations, covering 97.5% of the country’s population, Nar provides more than 2.3 million subscribers with the high quality services.
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