The Azerbaijan State News Agency

ECONOMY

® Nar remains an affordable mobile operator

At the press conference on the results of 2023, Nar presented extensive information regarding its leadership in affordable pricing policy, positive indicators of customer satisfaction, scope expansion and major social projects.

According to the Net Promoter Score, Nar has maintained its leading position among mobile operators of the country in 2023. As per results of the survey conducted by an independent research company, affordability, superior customer experience and data packs had the most positively highlighted indicators.

Underlining the productive performance outcomes of last year, CEO of Nar Gunnar Pahnke noted: "For the 5th year in a row, we have remained the leading mobile operator in terms of affordability and customer satisfaction. In 2024, we will continue prioritizing affordable pricing as part of our customer-centric strategy, because Nar is closest to you”.

An updated version of Nar+, which facilitates cost transparency and convinience for customers, was also presented at the conference. In addition to highlighting the most commonly used features, updated Nar+ also ensures that balance top-up, data pack renewal, tariff change and other operations can be conducted with one tap.

In 2023, 98.6% of those who contacted Nar service centers expressed their satisfaction with the services provided. The main factor in achieving this indicator, which has increased compared to 2022, is the continuation of the transition to new concept stores. The operator presented 25 updated stores last year.

Nar’s customer-centric strategy received international recognition in 2023 and was awarded with ISO 9001:2015 Quality Management and ISO 10002:2018 Customer Satisfaction Management international certificates.

Nar was the first operator to introduce a sales and service center in Lachin. In order to be closer to its customers, "Nar" swiftly included the cities of Shusha, Khankendi, Zangilan, Jabrayil, Gubadli, Kalbajar, Lachin, Khojavand, Fuzuli, Tartar and Aghdam in its scope of activity.

Nar supported the implementation of 30 social initiatives within the framework of the corporate social responsibility strategy in 2023. The operator allocated more than 2.4 million manats to this direction last year. The "jestdili.az" social project implemented by "Nar" received the "Golden World Award" of the International Public Relations Association as the most successful project in the “Corporate responsibility " category.

Nar aims to maintain its position as the most affordable operator in 2024, pursue its customer-centric strategy, present 18 new concept stores to customers, further expand its scope of activity in the liberated territories, and continue investing in social projects.

Nar provides top-quality communication services to 2.2 million customers. Nar has been the leading mobile operator in the country according to the Net Promoter Score for the last 5 years. The mobile operator adheres to a customer-centric strategy and provides excellent service at an affordable price.

Share news on social media

Follow us on social network

President Ilham Aliyev: We are doing everything in a planned manner in order to obtain maximum efficiency from every inch of land

President: We now have full possession of our water resources

President Ilham Aliyev: Caspian Sea water desalination project is underway

President of Azerbaijan: We are implementing large-scale work in Karabakh and Eastern Zangezur that is unmatched on a global scale

President: Many infrastructure projects have been solved in Azerbaijan

Major infrastructure projects facing the government in the coming years disclosed

President: Efficient utilization of water resources is our primary task

Azerbaijani President: The Shirvan canal will be our largest project in terms of water volume and coverage of farmland

President: After the Shirvan irrigation canal has been put into operation, Lake Hajigabul will also be filled

President Ilham Aliyev: Among infrastructure projects implemented in Azerbaijan in recent years, Shirvan irrigation canal holds special importance

Australia: 15-year-old arrested over Sydney church stabbing

South Caucasus is a region of growing importance, says Kazakh expert

Baku hosting Azerbaijan Insurtech Summit for first time

Combined Arms Army conducts technical inspection of auto vehicles

UN’s Indigenous Issues Permanent Forum opens session focused on youth voices

Baku Book Center hosts presentation of methodological manual “Azerbaijani language proficiency level requirements”

Center for Analysis of Economic Reforms and Communication transferred all information systems to "Government Cloud"

Azerbaijan, Serbia explore current state and prospects of strategic partnership

China's GDP expands 5.3 pct year on year in Q1

Oil prices go up in global markets

President Ilham Aliyev laid foundation stone for Shirvan irrigation canal in Hajigabul district VIDEO

Azerbaijani oil price declines in global markets

Azerbaijani FM meets with President of Uzbekistan

Geneva hosts International Day of Nowruz

Canton Fair opens in China with surge in overseas purchasers

Turkish foreign minister, UN chief discuss recent regional developments

ANAMA highlights Azerbaijan's mine action efforts in liberated territories

Nadal confirms comeback at Barcelona Open, to face Cobolli

Seventeen in hospital after football fans’ minibus crashes in West Yorkshire

® Baku Steel Company CJSC represents Azerbaijan in Dusseldorf

® Kapital Bank introduces exciting “50 gün 50 hədiyyə” (“50 days 50 gifts”) lottery

Bulgaria to host European, Balkan Cups in whitewater rafting in April

Academician Zarifa Aliyeva commemorated in Ukraine

Azerbaijan, Oman explore prospects for bilateral relations

BHOS hosts meeting with students and graduates selected to participate in SOCAR's ‘Young Talents’ program

ANAMA: 725 unexploded ordnances neutralized over past week

US forces intercepted more than 80 attack drones and at least 6 ballistic missiles from Iran and Yemen, says Central Command

UN Youth Climate Champion outlines measures to ensure young people's involvement in global processes

Azerbaijani taekwondo fighters claim two medals in Belgrade

Azerbaijani female gymnasts claim seven golds in Bishkek tournament

Azerbaijan’s population hits 10,187 million

COP29 Presidency holds first press conference

12 killed in weather-related accidents in Oman

Baku-Tbilisi-Erzurum Pipeline accounted for over 50.1 percent of Azerbaijan’s gas transportation

Jeyhun Bayramov: Armenia must reciprocate Azerbaijan's efforts towards peace and construction in the region

BTC pipeline transports over 9 million tons of oil in January-March 2024

Azerbaijan’s Energy Minister to attend Green Hydrogen Summit and 14th Session of Irena Assembly

‘Main topics of COP29 negotiations are under comprehensive discussion with all parties’

Over 15,600 residential buildings in Russia affected by floods

Apple loses top phonemaker spot to Samsung as iPhone shipments drop, IDC says

® Azercell continues to support “Youth Can!" project

COP29 website set to launch this week

Azerbaijan unveils COP29 logo

President Ilham Aliyev extends congratulations to President-elect of Slovakia Peter Pellegrini

To His Excellency Mr. Peter Pellegrini, President-elect of the Slovak Republic

COP29 President-Designate: The green transition is among Azerbaijan's national priorities VIDEO

Baku Stadium chosen as the venue for COP29 VIDEO

30 killed in rain-related incidents in Pakistan VIDEO

Self-driving cars safety project launched

COP29 CEO: Whole world will focus its attention on Baku in November this year VIDEO

3 killed in Mexico helicopter crash

Magnitude 3.2 quake jolts Azerbaijan’s Imishli district

Boxer Omar Aslanli seals Azerbaijan`s another gold at European Championships

Azerbaijani FM holds meeting with Uzbek counterpart

Azerbaijani judo team triumphs at Berlin Cadet European Cup 2024

Global oil prices drop

Aston Villa shock Arsenal, allow Manchester City stay on top of English Premier League

Udinese vs. Roma match in Italy abandoned after player collapses

Bayer Leverkusen win first-ever German Bundesliga title

Azerbaijani boxer claims European crown

Azerbaijan Defense Minister meets with the King of the Hashemite Kingdom of Jordan

Foreign Minister of Azerbaijan embarks on working visit to Uzbekistan

Azerbaijan women’s 3x3 national basketball team qualifies for Paris 2024 Summer Olympics

Azerbaijani Minister of Defense pays official visit to Jordan

Azerbaijan Army holds seminars on gender equality

Meloni: "The birth rate is a priority of the government, the rented uterus becomes a universal crime"

Biden reaffirms Israel support after Iran attack

UK climate change minister Graham Stuart resigns

Türkiye's famous film studio where historical series are filmed, opens its doors

Azerbaijani FM meets with candidate for UNESCO director general post

Georgian Parliament Speaker, Kazakh President discuss cooperation

Spanish midfielder Luis Alberto: ‘I have asked to leave Lazio’

Death toll from Italian hydroelectric plant explosion rises to 7 as the last bodies are recovered

Swiss university develops hopping robot to explore asteroids

Formula 1 Azerbaijan Grand Prix 2025 date announced

At least 13 people are killed and an estimated 15,000 displaced by flooding in Kenya

China's foreign trade up 5 pct in Q1, hits new records

UN hosts joint briefing on 6th World Forum on Intercultural Dialogue

Azerbaijani servicemen's combat and moral-psychological training is at high level, Defense Ministry

98 stranded midair rescued after cable car accident in southern Türkiye

Azerbaijani oil price exceeds 94 dollars

EU is Azerbaijan’s biggest supporter when it comes to de-mining, says EU committee chair

Oil prices go up in global markets

Azerbaijani gymnast clinches gold in Kyrgyzstan

EU committee chairperson: Time has come for concrete steps to ensure peace and stability in the region

Azerbaijan Army positions once again subjected to fire, Defense Ministry

Slovenian edition: There is a historic opportunity for the establishment of lasting peace

Representative of the President of the Republic of Azerbaijan on special assignments pays working visit to Slovenia

Azerbaijani Foreign Minister briefs his Tajik counterpart on the preparations for COP29

Azerbaijan Army positions subjected to fire