Call Center of Ministry of Energy receives 1964 appeals in six months

Baku, July 22, AZERTAC

1964 appeals were received by the Call Center and Hot Line of the Ministry of Energy during 6 months of 2022, the ministry told AZERTAC.

1523 of them were related to electricity, heat and gas supply, 165 to the installation of meters, and 186 to other issues. 90 incoming calls made up gratitude calls and 5 calls were related to gas leak from the Ministry of Emergency Situations.

During this period all calls received by Call Center were answered promptly. The complaints and appeals, which need to be investigated, have been sent to the relevant structural units of the ministry and agencies under the ministry, and individuals, who appeal to the Call Center, were informed about the results of investigations.

It should be noted that citizens' appeals are received through the Hot Line: (012) 598-16-55, Call Center of the ministry: "974", the website of the ministry, and the e-mail address of the ministry [email protected]

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