ECONOMY


® Bakcell responds to 100% of customer inquiries in social media

Bakcell, the First Mobile Operator and the Fastest Mobile Internet Provider in Azerbaijan, has received yet another prestigious international “Socially Devoted” certificate, by demonstrating the highest result in terms of responding to customer inquiries and requests in social networks. 

“Socialbakers” being a well-known company engaged in monitoring social network activities of the large companies all over the world by means of a special analytics platform, has reviewed the “Facebook” activities of Azerbaijani companies during the fourth quarter of the year 2018. According to results of this monitoring, during the said period Bakcell has responded to 100% of customer inquiries on its official “Facebook” page. It should be noted that Bakcell demonstrated this exceptional response rate throughout the entire 2018. What makes this achievement even more admirable is the fact that the official Bakcell page on Facebook has well-over 400,000 followers.

Social media are among the most important communication means of Bakcell, in terms of efficient delivery of information about products and services to the wide customer audience, as well as provision of prompt responses to the customers’ questions. The company has official pages, functioning in most of the popular social networks.

The provision of high quality service and customer satisfaction is one of the priority areas in the overall activities of Bakcell. Thus, the company’s customer satisfaction strategy is based on the experience of the world’s leading companies along with the requirements of the local market, where the needs and interests of the all the segments of population are taken into consideration.

Bakcell, the First Mobile Operator and Leading Mobile Internet Provider of Azerbaijan, offers a wide range of products and Services to users of modern mobile communications Services. The company provides its customers with the best-in-class 4G mobile internet.

The 4G services of Bakcell are already available in Baku and Absheron peninsula, as well as central parts of more than 40 regions of Azerbaijan.

With more than 7000 base stations, Bakcell network covers 99% of the population and 93% of the land area of the country (except for the occupied territories). In 2017, Bakcell network has been recognized as the “Best in Test” in Azerbaijan by P3 Communications, being one of the most trusted independent authorities in mobile benchmarking. Bakcell has been recognized as the Fastest Mobile Network in Azerbaijan. This award, presented by world-famous “Ookla” company, recognizes Bakcell’s commitment to delivering fastest speeds to customers all across Azerbaijan.

For more information about Bakcell products and services, please visit www.bakcell.com or call 555. For press releases please see www.bakcell.com/az/news (or www.bakcell.com/en/news for press releases in English).

If you are not a Bakcell subscriber, but wish to find out about Bakcell and its products and services, please call 012 498 89 89.

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