The Guardian article praises Azerbaijan`s ASAN service
Baku, August 1 (AZERTAC). Secretary general of the Azerbaijan Lawyers Confederation Kamal Jafarov has praised the country`s ASAN service, an innovative new agency aiming to make services more accessible for citizens, in an article posted by the Guardian.
The article is titled ‘Azerbaijan's one-stop public service shop is driving up efficiency’.
“Citizens today know their rights, have access to quality information on public services and are accustomed to receiving a high level of service from the private sector.
The one-stop shop model - where citizens are able to receive a range of public services in a dedicated centre - has been introduced by countries such as the UK, Canada and Georgia to make service delivery more efficient. Azerbaijan has recently adopted a similar model, which is having a big impact on the way citizens access services.”
“Earlier this month, the Azerbaijani president Ilham Aliyev signed an order to establish a state agency for services to citizens and social innovations. The aim of this is to make government services more easily accessible to citizens using modern technology,” Mr Jafarov says.
“Part of this is the Azerbaijan service and assessment network (Asan) - a network of centres where government services will be delivered in a unified and co-ordinated manner by highly skilled and motivated public servants.
Successful human resource management has been integral to building this capacity. The average age of people working in these centres is between 18 and 35, and more than half have experience of studying abroad. All these factors are a trigger for better public services in Azerbaijan.”
“Because all the payments in Asan centres are made online, the fact that there is no cash-flow in the centres also increases transparency and reduces the risk of corruption,” Mr Jafarov notes in his article.
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